Warranty

WARRANTY

Each pair of Dream Earz monitors comes with a one year limited warranty on parts and build. (Limited means that does not include dropping, crushing or smashing them)


Each cable is tested and guaranteed to work on arrival, but since we have no way of knowing how they are taken care of, there is no warranty on them. (In the event a cable arrives not working we will replace and ship the cable at no cost, but you will be responsible for getting the defective cable back to the lab)


Each pair Dream Earz Monitors and Earplugs come with a 30 day fit guarantee/warranty. That means, if your monitors or earplugs arrive with a fit issue and providing you let us know within 30 days of receiving them, we will do what's necessary to get the fit correct. In the event new shells are needed to correct the fit issue (very rare), you will be instructed to have new impressions made.